World Wildlife Fund (WWF), the world's leading conservation organization, seeks a Development Coordinator, Annual Giving at our Washington, DC office.The Development Coordinator, Annual Giving will support all aspects WWF's fundraising program for donors giving $1,000 or more annually, known as Partners in Conservation. The Coordinator will support the team's comprehensive fundraising efforts, including: donor correspondence activities, inbound donor phone and email requests, donor record management and data integrity, event planning logistics, financial expense coding and tracking, and general office support.
Coordinates implementation of Annual Giving team cultivation and stewardship activities to ensure existing and prospective Partners in Conservation are up to date on the progress of the organization's mission and goals, including mail and email correspondence, social media interaction, and donor engagement events.
Serves as the central point of contact for inbound email and phone requests from donors, members, staff and the general public. Investigates donor inquiries and donor relations issues and responds to routine inquiries in an appropriate and timely fashion. Works with manager to address complex inquiries requiring knowledge of departmental procedures, and routes requests to the appropriate WWF team(s) as directed. Ensures all correspondence is accurate and free from grammatical errors, using approved WWF language.
Coordinates donor record management activity with fundraising operations, donor engagement, and research/prospect management teams, and performs data entry for annual giving prospects and donors, to ensure data integrity in the donor management system (CRM). Ensures proper handling of gift documentation for the team. Reviews, validates and inputs collected data using established upload procedures. Reconciles data and coordinates with staff to resolve problems as needed.
Tracks budget items, reviews, submits and codes invoices and check requests; makes travel arrangements; performs miscellaneous office duties including typing, filing, faxing, photocopying, shipping, collating and distributing materials, and sorting and distributing mail; maintains inventory of team materials; coordinates meetings/conferences, including catering and facilities preparation; organizes projects performed by part-time and temporary staff; provides general orientation and training.
Performs other duties as assigned.
Bachelor's degree and 2 years of specific experience in donor relations required. Associate's degree and 4 years of related experience is also acceptable.
Excellent written and oral communication skills; ability to proof and edit documents.
Ease in using a wide variety of office software. Experience using a CRM (Constituent Relationship Management) system a plus.
Excellent organizational ability, attention to detail, time-management skills, and ability to meet deadlines with minimal supervision.
Demonstrates flexibility to changing situations and ability to balance competing demands and priorities.
Demonstrates ability to professionally represent WWF to donors, members and the public, and exhibits familiarity with Development best practices and techniques.
Submit cover letter and resume through our Careers Page, Requisition #18055
Due to the high volume of applications we are not able to respond to inquiries via phone
As an EOE/AA employer, WWF will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, age, marital status, genetic information, sexual orientation, gender identity and expression, disability, or protected Veteran status.