TRAVEL REQUIREMENT: 10% or more as duties dictate.
HOURS and SCHEDULE: Generally, Monday – Friday, 9:00am to 5:30pm (minimum 37.5 hours within five (5) days per week); unless otherwise required or approved by management.
REPORTS TO: This position reports to the Executive Directors, Strategic Advancement & Partnerships (Fundraising).
SUPERVISION EXERCISED: Oversight of programs of work.
RESPONSIBILITY FOR PUBLIC CONTACT: Daily contact requiring courtesy, discretion, and sound judgment.
LICENSING AND CERTIFICATION: None
The Donor Database Manager is an essential member of the Advancement team, strategically organizing and managing all aspects of the donor database. Holding primary responsibility for ensuring the functionality and integrity of the donor database, the Donor Database Manager works closely with the Institutional Advancement, Finance, and other team's across the organization. This is a unique opportunity for an experienced database professional to help guide a team, and an organization, into best practices for data and information sharing.
The Manager of Individual Giving will also be responsible for cultivating, soliciting and stewarding major donors from the current donor list and will serve as contact lead for all planned giving efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Gift Processing & Finance
Manage the data entry and processing of all pledges, gifts, and contributions coming from multiple sources including checks (mail), credit cards (online), and stocks/wire transfer.
Ensure that all foundation grant gifts are entered with appropriate payment schedules.
Maintain a strong electronic and paper filing system for gifts and pledges.
Generate accurate, timely, and appropriately worded acknowledgment letters for all donations.
Produce and distribute weekly revenue reports.
Produce and distribute monthly pledge and grant payments reports.
Serve as the liaison with the Finance team for financial adjustments and reconciliations.
Assist with the preparation of reports for the organization's annual audit.
Perform routine data entry to update constituent, relationship, event, and participant records.
Create and run all required imports of mass data sets.
Perform and make recommendations for routine data enrichment services.
Establish and enforce standards for database and donor records including data entry and procedures, tracking, and coding systems.
Maintain and enhance the data structure of attributes, code tables, business rules, and all other setup functions.
Create an internal database training and policy guide; establish quality control reporting to maintain the accuracy of ongoing data entry.
Perform regular data integrity auditing and analysis, making recommendations for streamlining processes and undertaking data clean-up projects as appropriate.
Provide accurate and timely reports, queries, and data exports as requested by the team.
Assist the team in setting up dashboards and views in order to access data in real time.
Gather and analyze statistical data and generate reports to support fundraising efforts.
Serve as the driver for mailing pulls, review of suppressed donors, and creation of donor segmentation for solicitation purposes.
Assist with reporting on revenue projections, tracking, and reconciliation.
Produce the yearly annual report donor listing in a timely, streamlined and accurate manner.
Provide ongoing training for staff members across the organization on key database functions.
Serve as primary contact with Database vendor and other technology vendors.
Stay up to date on best practices and database updates.
Apply creative thinking and strategic planning for all database processes and policy decision
Bachelor’s Degree in a related field is required.
A minimum of 4 – 5 years of direct experience working with a donor database CRM in a nonprofit environment, including dataset analytic tools, queries, and reports is required.
KNOWLEDGE, SKILLS AND ABILITIES:
Must be highly proficient with Microsoft Word, Excel, and Outlook.
Strong understanding of fundraising best practices and development operations.
Knowledge of accounting principles as related to fundraising practices.
Highly organized and detail-oriented.
Demonstrated ability to prioritize tasks, meet deadlines, multi-task and work under pressure.
Strong written and interpersonal skills, customer service, and patience.
Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
Promote a professional image.
Conform with and abide by all regulations, policies, work procedures, and instructions.
About The National Center for Missing and Exploited Children
As the nation's clearinghouse & comprehensive reporting center for all issues related to the prevention of and recovery from child victimization, the National Center for Missing and Exploited Children leads the fight against abduction, abuse, and exploitation - because every child deserves a safe childhood.